FAQ

Do you ship internationally? Not at the moment:(

What the heck is snail mail? It’s cool sh*t delivered to your mailbox every month! Snail mail is the OG way of staying in touch, where traditional postal mail is sent through the postal service. Each month, Samara curates a fun mix of goodies that are sent via traditional postal mail to inspire your creativity and bring you joy.

Darn it… snail mail is sold out :( There are only a limited amount of spots open each month. Sign up to get notified. 

I want to add items to my mail club order! No problem! Just email us: samarasandbox@gmail.com with your order number and a list of items you’d like to add. You will receive an invoice for the difference! Please note: if your order has already shipped, we are unable to modify or make any changes. 

Oops! I entered the wrong address. No worries! Please email samarasandbox@gmail.com immediately (subject: URGENT) and we will do our absolute best to change your address before your order is shipped out. **Unfortunately we cannot refund or return shipped packages**

When will my package arrive? All packages are shipped from Indiana so depending on the distance, shipping times can vary from up to 27 days. All tracking information will be sent via email. 

How can I contact customer support? You can reach us by emailing samarasandbox@gmail.com. We aim to respond within 24-48 hours.